melbet Privacy Policy

Introduction

melbet is an online sports betting and casino platform serving users in Bangladesh. This Privacy Policy ("Policy") applies to the melbet website (https://melbetcom.cam) and all related services.

We believe you should have full control over your personal data. That is why this document details exactly what information melbet collects, how it is used, and what steps we take to keep your data safe.

By registering on the melbet platform or using any of its services, you are considered to have agreed to all terms of this Privacy Policy. To learn about melbet's general terms of use, please read the Terms and Conditions page.

Data Collection

melbet collects user data in several ways. The types of data collected and their sources are described in detail below.

2.1 Registration Data

When creating an account, you are required to provide the following information:

• Full name (as shown on your national ID card)
• Date of birth (for age verification)
• Mobile number and email address
• Residential address in Bangladesh
• Preferred payment method — bKash, Nagad, Rocket, or bank transfer

2.2 Identity Verification Data (KYC)

For account verification, a scanned copy of your national ID (NID), passport, or driving licence may be collected. This information is used solely to confirm your identity.

2.3 Transaction Data

Details of every deposit and withdrawal are recorded automatically. This includes the transaction amount, time, payment method, and transaction ID.

2.4 User Activity

Your activity on the platform — such as which games you have played, your betting history, login times, and browsing patterns — is recorded automatically.

2.5 Device and Technical Data

Your device's IP address, browser type, operating system, screen resolution, and device identifier are collected automatically. This helps ensure platform security and detect fraudulent activity.

Data Use

melbet uses the collected data for the following purposes:

1. Account management: Keeping your account active, verifying your identity, and providing services.
2. Processing financial transactions: Completing deposits and withdrawals securely via bKash, Nagad, Rocket, and bank transfer.
3. Customer support: Resolving your issues through 24/7 live chat and email. Use live chat to contact our support team directly.
4. Security and fraud prevention: Detecting and preventing unusual transactions, multiple account creation, or fraudulent activity.
5. Bonus and promotion management: Correctly distributing the welcome bonus, weekly offers, and VIP cashback.
6. Service improvement: Reviewing user experience to make the platform better.
7. Legal compliance: Complying with applicable laws and regulations and responding to legitimate requests from investigative authorities.

Data Storage and Protection

melbet uses industry-standard security technology to protect your personal data.

4.1 Encryption

All your personal and financial data is encrypted using SSL (Secure Socket Layer) technology. All data sent to or received from the website is protected from unauthorised access by third parties.

4.2 Retention Period

Data is retained for as long as your account is active. Even after an account is closed, certain data may be kept for as long as necessary to meet legal obligations.

4.3 Access Control

Only authorised staff may access your data, and only for specific purposes. Every access is recorded and reviewed regularly.

4.4 Response to Data Breaches

In the event of a security breach, melbet will promptly notify affected users and take immediate steps to limit the damage.

Sharing Data with Third Parties

melbet may share your personal data with third parties in limited and specific circumstances.

5.1 Payment Processing Partners

The necessary information is sent to the relevant payment provider to complete transactions via bKash, Nagad, Rocket, and banks. These providers are governed by their own privacy policies.

5.2 Technology Service Providers

Necessary data may be shared with providers of cloud storage, analytics, and cybersecurity services. All such partners are contractually bound to comply with our privacy standards.

5.3 Legal Requirements

We may be required to disclose data pursuant to a court order, a legitimate request from a government authority, or applicable law. Such disclosures are always limited to what is legally required.

5.4 Business Transfers

In the event of a change of ownership or merger of melbet, user data may be transferred to the new owner. Users will be notified in advance in such circumstances.

Cookies and Tracking

The melbet website uses cookies and similar technologies. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security. Without them, the platform does not function properly.
• Functional cookies: Used to customise your language preference, game settings, and user experience.
• Analytics cookies: Collect aggregate statistics to understand which parts of the platform are used most.

6.2 Cookie Control

You can disable cookies in your browser settings. However, disabling essential cookies may limit some features of the platform.

Your Rights

As a melbet user, you have the following rights over your own data:

• Right of access: The ability to request a copy of the data we hold about you.
• Right of rectification: The right to request correction of inaccurate or incomplete data.
• Right of erasure: The right to request deletion of your data in certain circumstances, where there is no legal obligation to retain it.
• Right to object to processing: The right to object to your data being used for specific purposes.
• Right to data portability: The right to receive a copy of your data in a machine-readable format.

To exercise these rights, contact the melbet support team. Any request will be processed within a reasonable time.

Protection of Minors

melbet is strictly a 21+ platform. No person under the age of 21 may open an account or use the services on this platform.

Age is verified at registration. If it is found that an account holder is under 21, that account will be suspended immediately and all related data will be deleted.

Personal data of minors is not knowingly collected. If a parent or guardian notices that their underage child is using melbet, please notify the support team promptly.

Policy Changes

melbet reserves the right to update this Privacy Policy when necessary. If significant changes are made to the policy, users will be notified in advance by email or through the platform.

Each version includes a "Last updated" date. Continuing to use the platform after a revised policy takes effect means you are considered to have agreed to the new policy.

Previous versions of this policy may be available upon request. If any part of the policy is unclear, see our Frequently Asked Questions (FAQ) section.

Contact Us

If you have any questions, concerns, or requests regarding your data or this Privacy Policy, please get in touch: